Privacy Policy

1. Who We Are

AI Resolutions Ltd ("we", "us", "our") is a company registered in England and Wales (Company No. 16427301). We are committed to protecting your privacy and handling your personal data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: AI Resolutions Ltd
Contact: info@airesolutions.co

2. What Data We Collect

We may collect and process the following categories of personal data:

• Contact information: name, email address, phone number, and company name when you submit our contact form or correspond with us.
• Technical data: IP address, browser type, operating system, and browsing behaviour collected automatically when you visit our website.
• Cookie data: information collected through essential and optional cookies as described in our cookie notice.
• Communication records: records of correspondence if you contact us.

3. How We Use Your Data

We process your personal data for the following purposes:

• Responding to enquiries: to reply to messages submitted through our contact form (legal basis: legitimate interest).
• Service delivery: to provide and improve our AI-powered insurance technology solutions (legal basis: contract performance or legitimate interest).
• Website operation: to ensure our website functions correctly and securely (legal basis: legitimate interest).
• Legal compliance: to comply with applicable UK laws and regulations (legal basis: legal obligation).
• Analytics: to understand how visitors use our website and improve the user experience (legal basis: consent, where required).

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent: where you have given clear consent for us to process your personal data for specific purposes, such as optional cookies.
• Contract: where processing is necessary for a contract we have with you or to take steps at your request before entering into a contract.
• Legitimate interest: where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights.
• Legal obligation: where processing is necessary to comply with UK law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyse our traffic.

Google Analytics: We use Google Analytics (GA4) to understand how visitors engage with our site. Google Analytics uses cookies to collect information such as your IP address, browser type, and pages visited. This data is aggregated and anonymised where possible. You can opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

Essential cookies are necessary for the website to function and cannot be switched off. We may also use optional cookies for analytics and performance purposes, which we will only set with your consent.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect website functionality.

6. Data Sharing & Third Parties

We do not sell your personal data. We may share it with:

• Service providers: trusted third-party services that assist us in operating our website and business (e.g., hosting providers), bound by data processing agreements.
• hCaptcha: our contact form uses hCaptcha for spam prevention. hCaptcha may collect technical data as described in their privacy policy.
• Legal requirements: if required by law, regulation, or legal process.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months unless a longer retention period is required by law. Technical log data is typically retained for 12 months.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: request we limit how we use your data.
• Right to data portability: request your data in a structured, commonly used format.
• Right to object: object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time.

To exercise any of these rights, please contact us at info@airesolutions.co. We will respond within one month as required by UK GDPR.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted communications (TLS/SSL), secure hosting, and access controls.

10. International Transfers

Your data is primarily processed and stored within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR, such as standard contractual clauses or adequacy decisions.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.